Refund policy

Made to Order – No Returns or Refunds

All of our products are handmade to order, which means each item is crafted individually after your purchase. Due to the custom nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been placed.

Please double-check your order details before placing your purchase. If you have any questions about a product, feel free to contact us at support@butterflykeep.com — we're happy to help!

Damages or Issues

While we do not accept returns, we want you to be happy with your purchase.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at support@butterflykeep.com with photos and a description of the issue. We will evaluate the situation and offer a resolution, which may include a replacement or partial refund.

Non-Returnable Items

Because of the nature of our handmade and personalized products, all items are final sale.

We cannot accept returns or exchanges for:

  • Change of mind or personal preference

  • Items not in their original packaging

  • Any item reported after 48 hours of delivery

Thank you for understanding and supporting handmade craftsmanship. Every piece is created with care and intention just for you.